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Muro App Support

Help & FAQ

Contact Us

For questions, feedback, or assistance with Muro, please email us at:

support@hatchi.io

We typically respond within 24-48 hours.

Frequently Asked Questions

Pairing Your TV

How do I pair my TV?

Open Muro on your Android TV or Google TV, then use the Muro Android mobile app to scan the QR code or enter the pairing code shown on the TV.

What if my pairing code expires?

Return to the TV app and request or wait for a fresh pairing code, then try again from the mobile app.

Calendars

Which calendars can I display?

Muro connects to Google Calendar with your permission and lets you choose which calendars appear on your paired TV display.

Can Muro edit my events?

No. Muro requests read-only Google Calendar access and is designed only to display calendar information.

Subscriptions

How do I manage my subscription?

Muro subscriptions are managed through Google Play. Open Google Play, go to your subscriptions, and select Muro.

I paid but do not have access

Try restoring purchases in the Muro mobile app. If the issue continues, email us with your Google Play purchase receipt.

Technical Issues

If you are experiencing crashes, display issues, or sync problems, please email us with:

  • Your Android mobile device model
  • Your Android TV or Google TV device model
  • The app version, if available
  • A short description of the issue